Privacy Policy

Effective Date: June 3, 2025

At Jenny AI ("we," "us," or "our"), we are committed to protecting the privacy and security of personal information we collect, process, or store as part of our Business-to-Business (B2B) Voice AI Receptionist Service ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our Service, which is provided to businesses ("Clients") to manage communications with their customers, employees, or other contacts ("End Users").

By using our Service, you agree to the practices described in this Privacy Policy. If you are an End User interacting with our Service through one of our Clients, please review the Client’s privacy policy, as they are primarily responsible for the personal information they collect and share with us.

SCOPE OF POLICY

This Privacy Policy applies to:

Personal information collected from Clients (e.g., business representatives who sign up for or use our Service).

Personal information provided to us by Clients about their End Users (e.g., customers or employees) to enable our Service to function.

Personal information collected automatically when End Users interact with our Service (e.g., during voice or text interactions with our AI receptionist).

This Privacy Policy does not apply to information collected by Clients independently or through third-party services not controlled by Jenny AI.

INFORMATION WE COLLECT

We collect and process the following types of information:

a. Information Provided by Clients

Client Account Information: When a Client signs up for our Service, we collect information such as the business name, contact person’s name, email address, phone number, billing information, and other details necessary to set up and manage the account.

End User Information Provided by Clients: Clients may provide us with personal information about their End Users (e.g., names, phone numbers, email addresses, appointment details, or other data) to enable our Service to perform tasks such as scheduling appointments, answering inquiries, or routing calls.

b. Information Collected from End Users

Voice and Text Interactions: When End Users interact with our Voice AI Receptionist, we may collect:

Voice recordings or transcripts of conversations (e.g., to process requests or improve our Service).

Text-based communications (e.g., SMS or chat interactions).

Metadata about the interaction (e.g., date, time, duration, and phone number).

Caller Information: Information such as the caller’s phone number, which may be collected automatically during interactions.

c. Automatically Collected Information

Usage Data: We collect data about how Clients and End Users interact with our Service, including IP addresses, browser types, device information, and usage patterns.

Cookies and Tracking Technologies: Our website and Service may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience.

d. Information from Third Parties

We may receive information from third-party integrations (e.g., CRM systems, calendars, or communication platforms) that Clients connect to our Service to enable specific features.

HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

To Provide and Improve the Service:

Process and respond to End User inquiries, schedule appointments, or route calls as instructed by Clients.

Manage Client accounts and provide customer support.

Enhance and optimize the performance of our Voice AI technology, including training our AI models to improve accuracy and functionality.

To Communicate:

Send transactional communications to Clients (e.g., account updates, billing information, or service notifications).

Respond to inquiries or support requests from Clients.

For Analytics and Research:

Analyze usage patterns to improve our Service and develop new features.

Use anonymized and aggregated data for research and development purposes.

For Legal and Security Purposes:

Comply with legal obligations, such as responding to lawful requests or protecting our rights.

Detect, prevent, and address fraud, security issues, or technical problems.

SHARING YOUR INFORMATION

We do not sell personal information. We may share information in the following circumstances:

With Clients: We share End User information (e.g., call transcripts, appointment details) with the Client for whom the Service is provided, as they are the primary controllers of this data.

With Service Providers: We engage third-party service providers (e.g., cloud hosting, payment processors, or analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect personal information and use it only for the purposes we specify.

For Legal Purposes: We may disclose information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to appropriate safeguards.

DATA PROCESSING AND STORAGE

Role as Data Processor: For End User information provided by Clients, we act as a data processor under applicable data protection laws (e.g., GDPR). The Client is the data controller and determines the purposes and means of processing End User data.

Data Storage: Personal information is stored on secure servers located in the United States. We retain information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Data Retention:

Client account information is retained for the duration of the business relationship and for a reasonable period thereafter to comply with legal or tax obligations.

End User interaction data (e.g., voice recordings, transcripts) is retained for [specify period, e.g., 30 days] unless otherwise instructed by the Client or required by law.

Anonymized data may be retained indefinitely for analytics and research purposes.

DATA SECURITY

We implement reasonable technical, organizational, and administrative measures to protect personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

Restriction or Objection: Restrict or object to certain types of processing.

Data Portability: Request a copy of your personal information in a structured, commonly used format.

Opt-Out: Opt out of non-essential communications or cookies (where applicable).

To exercise these rights, please contact us at [email protected]. If you are an End User, please contact the Client whose service you interacted with, as they are the primary controller of your data.

INTERNATIONAL DATA TRANSFERS

If you or your End Users are located outside the United States, personal information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect transferred data in accordance with applicable laws.

THIRD PARTY LINKS AND INTEGRATIONS

Our Service may integrate with third-party platforms (e.g., CRM or calendar systems) at the direction of our Clients. We are not responsible for the privacy practices of these third parties. Please review their privacy policies for more information.

INFORMATION ABOUT MINORS

Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify Clients of material changes via email or through our Service. The updated policy will be effective as of the "Last Updated" date at the top of this page.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Jenny AI

1400 112th Ave SE Bellevue WA 98004

Email: [email protected]

Phone: [Insert Phone Number]

If you are an End User, please contact the Client whose service you interacted with for questions about your personal information.