Terms of Service

Welcome to Jenny AI ("Jenny AI," "Service"), a comprehensive AI business system and automation service provided by MeetJenny AI ("Company," "We," "Us," or "Our"). By subscribing to or using Jenny AI under any of its plans or services - including but not limited to The Complete AI Business System, AI Receptionist, Local Rankings, Smart Websites, Smart Estimates, AI SEO, Google Review Automation, or Custom AI Builds - you agree to be bound by these Terms of Service ("ToS" or "Agreement"). If you do not agree with these terms, please do not use the Service.

1. Description of Service

Jenny AI provides a suite of AI-powered marketing and automation tools designed to streamline communications and drive growth for local service businesses. The core features include:

• AI Receptionist: 24/7 inbound call answering, lead qualification, and appointment booking using conversational AI.
• Local Rankings: Google Business Profile management, citation building, and engagement signals to improve local map pack visibility.
• Smart Websites: AI-powered, conversion-optimized websites tailored for local service businesses, featuring built-in chat and lead capture.
• Smart Estimates: Interactive online estimators that provide instant pricing ranges to website visitors while capturing their contact information.
• AI SEO: Search engine optimization across multiple platforms including Google, ChatGPT, Claude, Gemini, Perplexity, Grok, Meta, and Bing.
• Google Review Automation: Automated SMS and email requests sent to customers after completed jobs to generate online reviews.
• Custom AI Builds: Bespoke AI agents and workflows designed to integrate with your specific tech stack and CRMs.

The Service is designed to enhance business efficiency and growth but is not a substitute for human oversight or emergency response systems.

2. Eligibility

To use Jenny AI under any plan, you must:

• Be at least 18 years old or have the legal authority to enter into this Agreement.
• Operate a legitimate business or professional service.
• Provide accurate and complete information during onboarding, tailored to your chosen plan (e.g., sales process, pricing logic, service areas, and access to tools like calendars, CRMs, or Google Business Profiles).

3. Subscription and Pricing

3.1 Pricing Structure

Fees for our services (e.g., The Complete AI Business System, individual service subscriptions) are billed monthly as outlined on our website or your checkout page. Additional usage fees or overages may apply based on your selected plan (e.g., per-estimate overage fees for Smart Estimates).

Non-Refundable Fees: Setup fees and monthly subscription fees are non-refundable once processed.

3.2 Payment Terms

• Payments are processed securely via our payment partners (e.g., Stripe).
• You authorize Us to charge your provided payment method for the applicable setup fee, monthly fees, usage overages, and any additional development fees.
• If payment fails, We may suspend your access to the Service until payment is received. Late payments will incur a fee of 5% of the overdue amount.
• The Client agrees not to dispute these charges with their financial institution.

3.3 Telecommunications & Usage Fees

For services utilizing SMS or voice calling (such as AI Receptionist or Google Review Automation), additional passthrough fees may apply for A2P 10DLC registration, carrier compliance, and messaging segments. These fees are mandated by The Campaign Registry (TCR) and U.S. mobile carriers.

3.4 Additional Development Fees

Advanced integrations, Custom AI Builds, or complex workflow configurations may incur additional development fees, which will be communicated and agreed upon in writing before work begins.

3.5 Price Changes

We reserve the right to modify pricing for any plan with 30 days' notice via email or through your account dashboard. Price changes will not affect the current billing cycle.

3.6 Fair Use Policy

Our services are designed to accommodate normal, good-faith use by local service businesses. We reserve the right to treat usage significantly in excess of typical volume (e.g., extreme call volume, excessive estimate generation) as high usage. In such cases, we may contact you to adjust your pricing plan or apply overage charges as detailed in your specific plan terms.

4. Your Responsibilities

To ensure optimal performance of Jenny AI, you agree to:

• Provide accurate and up-to-date information during onboarding, including:
  • Sales process, call flow, and any specific scripts or prompts for Jenny AI to follow.
  • A knowledge base with FAQs, common objections, and key business information.
  • Access credentials or API information for your calendar, CRM, or Google Business Profile.
• Review and update your pricing logic, knowledge base, and integration settings as needed to ensure accurate performance.
• Comply with all applicable laws, including telecommunications regulations, data privacy laws (e.g., GDPR, CCPA), and call recording consent requirements.
• Maintain the security of your account credentials and notify Us immediately of any unauthorized access.

5. Telecommunications Compliance & A2P Registration

• Platform Requirement: We use an internal phone platform for all Jenny AI inbound/outbound calls and SMS messaging. We will assist with account setup and A2P (Application-to-Person) registration to ensure compliance with telecommunications regulations.
• Compliance: You are responsible for ensuring your use of the telecom services complies with applicable laws and carrier policies, including obtaining consent for outbound calls and SMS messages.

6. Smart Estimates

• Functionality: Smart Estimates provides interactive pricing ranges to your website visitors based on logic you provide. It is not a binding quote or contract.
• Overage Fees: Depending on your plan, generating estimates beyond your monthly limit will incur per-estimate overage charges as specified at checkout.
• Accuracy: You are responsible for setting and maintaining the pricing logic, base rates, and variables used to generate estimates.

7. AI SEO & Local Rankings

• Functionality: We optimize your digital presence for search engines and AI platforms.
• No Guaranteed Rankings: While we use industry best practices, we do not guarantee specific placement, rankings, or traffic volumes on Google, Maps, or AI search tools, as algorithms are controlled by third parties.
• Timeframe: SEO is a compounding process. Significant results typically require 6 to 18 months of sustained effort depending on your market.

8. Third-Party Integrations

• Supported Platforms: Jenny AI integrates with over 100 platforms (e.g., CRMs, Zapier, Make, social media platforms) to log conversations, update contacts, and automate workflows.
• Access Requirements: You must provide necessary access credentials or API information for integrations. We are not responsible for errors, downtime, or changes in third-party platforms.
• Custom Integrations: Additional development fees may apply for non-standard or complex integrations, subject to prior written agreement.
• Third-Party Fees: You are responsible for any fees charged by third-party platforms (e.g., CRM subscriptions, Zapier plans, social media advertising costs).

9. Service Limitations

• No Emergency Services: Jenny AI is not designed to handle emergency calls (e.g., 911). You must maintain separate systems for emergency communications.
• Accuracy of Information: The Service relies on the accuracy of the information you provide (e.g., FAQs, scripts, pricing logic, calendar availability). We are not responsible for errors resulting from outdated or incorrect information.
• AI Limitations: While Jenny AI is designed to provide professional and accurate responses, it may not handle complex or nuanced inquiries as effectively as a human. You are responsible for monitoring and addressing any issues with call handling, chat interactions, or estimate generation.
• Third-Party Dependencies: The Service depends on third-party platforms (e.g., CRMs, Google). We are not responsible for downtime, errors, or changes in third-party services.

10. AI and Automated Features Disclaimer

Our AI-powered lead engagement tools, voice assistants, and automated workflows (collectively, "AI Assistants") utilize advanced algorithms and machine learning models trained on various datasets. While we strive to provide accurate, efficient, and high-quality AI-driven interactions, we cannot guarantee absolute precision, completeness, or suitability for any specific purpose.

• No Guaranteed Results: AI Assistants are designed to enhance lead engagement and appointment scheduling but may occasionally generate incomplete, inaccurate, or irrelevant responses. Users are responsible for verifying AI-generated content before making decisions or taking actions.
• Limited Human Oversight: AI Assistants operate autonomously and may not always be monitored by a live agent. Critical or time-sensitive communications should not solely depend on AI responses.
• User Responsibility: You are fully responsible for any decisions, actions, or compliance matters (including legal or regulatory obligations) based on AI outputs. Proper diligence is required to ensure accuracy, disclosure, and adherence to industry standards.

11. Telecommunication and Call Center-Specific Disclaimers

• Call Routing & Connectivity: We do not guarantee flawless call routing, connection quality, or reliability. Factors such as network congestion, carrier limitations, or internet disruptions may impact call performance.
• Dropped or Missed Calls: You acknowledge that calls may occasionally be dropped, misrouted, delayed, or interrupted. We assume no liability for any losses or damages resulting from such disruptions.
• Message Delivery: While we facilitate SMS, email, and voice messaging, we do not guarantee successful delivery due to factors beyond our control, including carrier restrictions, spam filters, and recipient device issues.
• Compliance on Your End: You are solely responsible for ensuring that your use of our telecom and call services complies with all applicable laws, regulations, and industry standards, including consent requirements, disclosure obligations, and adherence to do-not-call lists.

12. Intellectual Property

• Our Intellectual Property: The Service, including its AI technology, software, web widget, voice orb, and branding, is owned by or licensed to the Company. You may not copy, modify, reverse-engineer, or distribute any part of the Service without Our prior written consent.
• Your Content: You retain ownership of the content you provide (e.g., FAQs, scripts, pricing logic). By providing this content, you grant Us a non-exclusive, worldwide, royalty-free license to use, store, and process it solely to deliver the Service.

13. Privacy and Data Security

• Data Collection: We collect and process personal data (e.g., your contact details, call logs, knowledge base, pricing data, and integration data) to provide the Service. Our Privacy Policy governs how we handle your data.
• Call Recordings: Calls may be recorded for quality assurance and training purposes. You are responsible for complying with applicable laws regarding call recording (e.g., obtaining consent if required).
• Customer Data: Jenny AI may process personal data of your customers (e.g., names, phone numbers, email addresses, chat interactions). You are responsible for ensuring compliance with data protection laws (e.g., GDPR, CCPA) and obtaining necessary consents for data processing, calls, SMS, and email communications.
• Data Security: We implement reasonable security measures to protect your data but cannot guarantee absolute security. You are responsible for maintaining the security of your devices, accounts, third-party platforms, and integration credentials.

14. Termination

14.1 By You

You may terminate your subscription for any plan with 30 days' written notice to support@meetjenny.ai. No refunds will be issued for setup fee, partial months, or unused minute usage.

14.2 By Us

We may suspend or terminate your access to the Service immediately if you:

• Fail to make payments when due.
• Violate these ToS, third-party platform policies, or applicable laws (e.g., TCPA, CAN-SPAM, GDPR).
• Misuse the Service in a way that harms Us, other users, or third parties (e.g., sending spam, using non-compliant lead lists).

Upon termination, you will lose access to the Service, and We may delete your data after 30 days, unless required by law to retain it.

15. Limitation of Liability

No Warranties: The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation.

Liability Cap: Our total liability for any claim arising from the Service will not exceed the amount you paid Us in the 12 months preceding the claim.

No Consequential Damages: We are not liable for indirect, incidental, or consequential damages, including lost profits, lost opportunities, or business interruptions.

16. Indemnification

You agree to indemnify and hold the Company, its affiliates, and employees harmless from any claims, losses, or damages arising from:

• Your use of the Service or third-party platforms (e.g., CRMs, Google Business Profile).
• Your violation of these ToS, third-party platform policies, or applicable laws (e.g., TCPA, CAN-SPAM, GDPR).
• The content you provide (e.g., FAQs, scripts, pricing logic) or customer data processed by Jenny AI.
• Your failure to obtain necessary consents (e.g., for call recording, outbound calls, SMS, email, or data processing).

17. Governing Law and Dispute Resolution

Governing Law: This Agreement is governed by the laws of Washington, US, without regard to conflict of law principles.

Dispute Resolution: Any disputes arising from this Agreement will be resolved through binding arbitration in Bellevue, Washington, conducted by American Arbitration Association. You waive the right to participate in a class action lawsuit.

18. Modifications to These Terms

We may update these ToS at any time. We will notify you of material changes via email or through your account dashboard at least 30 days before they take effect. Continued use of the Service after changes constitutes your acceptance of the updated terms.

19. Miscellaneous

• Entire Agreement: These ToS, along with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
• Severability: If any provision of these ToS is found unenforceable, the remaining provisions will remain in effect.
• No Waiver: Our failure to enforce any provision does not waive Our right to enforce it later.
• Assignment: You may not assign this Agreement without Our written consent. We may assign this Agreement to an affiliate or successor in connection with a merger or sale.
• Force Majeure: We are not liable for delays or failures in performance due to events beyond Our reasonable control (e.g., natural disasters, internet outages, third-party platform changes).

20. TCPA HOLD HARMLESS AGREEMENT

The Client assumes full responsibility for ensuring all marketing, outreach, and communication efforts using the Company's AI tools comply with the Telephone Consumer Protection Act (TCPA) and all related state and federal regulations.

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and affiliates from any claims, lawsuits, fines, penalties, or damages arising from violations of TCPA or any other applicable telemarketing laws caused by the Client's use of the Services.

21. SMS Messaging Terms

By opting in, you agree to receive SMS messages from Jenny AI.

These messages may include:

• Appointment reminders
• Demo confirmations
• Onboarding assistance
• Customer support
• Account notifications
• Promotional offers

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent is not a condition of purchase.

See our Privacy Policy for more information.

22. Contact Us

For questions, support, or to cancel your subscription, contact Us at: